N Lauderdale #6312

This happens much too often, but in the scurry of buying items, I pick up the first item on the shelf, and upon reaching home and opening the item, I realize the item is either used, damaged, missing parts, or in this case opened. These filters are consumables (this product is used for the consumption of water by humans); therefore, it should not be returned to the shelf after being opened and returned! Additionally, this particular store does not provide good customer service. The people who work here are merely collecting a paycheck and do understand the value of helping customers purchase the products they need to accomplish their goals. I asked one of the store representatives to assist me with retrieving a tool, which was a tool only and required additional accessories in order to be of any use. When I asked about the blade attachments, the representative merely said that they did not have anything in stock and walked off. Upon further inspection and searching in the tool isle, I discovered multiple attachments from a different brand and even a complete Dremel kit that included all necessary attachments for the job. When shopping at a place like Home Depot, which sells many specialized tools and technical products, I expect friendly, knowledgeable associates to help guide the buying the process especially if a tool, such as the Ryobi Oscillating Multi-tool that requires a battery that is not included and must be retrieved from a locked cage. The last point that I'd like to express is dissatisfaction with the number of products that are not organized on the shelves around the store. House keeping (inventory, shelving, product display, etc.) is rather poor at this location. I shop at various Home Depot stores in the region, and I have seen the much better kept stores. This store is probably the worst when it comes to product display on the shelves. Perhaps if the customer service were better, shoppers would feel the need to rummage through the products in an attempt to figure what it is they are looking for.

Mahalia, sale cashier, always go above and beyond to help, explain everything , she is extremely knowledgeable about everything. She makes shopping experience very enjoyable. Thank you from the bottom of my heart.

Basic customer service training needed

This location is really helpful Definitely recommend

the clue works well for the job intended.

Great service from Marie and Mrs opal

KAHALIA HELPED WITY MY PURCHASE OF A WASHING MACHINE AND THE DELIVERY CAME ON TIME AS PROMISED AND I AM SATISFIED WITH MY PURCHASE. THANK YOU.

I always get what I need from this store

Went on the father's day and treated myself with a drill.

I was able to go right to the aisle that I needed to find the product that was looking for within seconds also went to another department. Where I received great help from the Associate my visit Took me a total of ten minutes . Check out was a breeze. I don't believe that I could have done it any better than that. Thanks once again home depot and block employ using staff.